Returns and Exchanges

• No Returns or Exchanges on Intimates
• Store credit only on Clearance and Sale items
• 30 Day Guarantee
• Only online orders are to be returned or exchanged through
•Any items bought at a retail store are to be returned or exchanged though that particular store.

Easy Returns and Exchanges
We want you to be happy! If you're not completely thrilled with something you buy on, you have 30 days to return it by mail. The item(s) must be returned in new, unused condition to obtain an exchange or refund. Please include a check for shipping of exchanged items. Ship to:

Xylem Clothing Returns
3085 Whitbeck Blvd
Eugene Or 97405

Speedy Refunds
We'll process your refund right away-within 5 to 10 business days. It will...
• Be in the same form of payment
• Equal the "total unit price" of the items printed on your packing slip
• Exclude shipping and handling

Speedy Exchanges
You can order your new item from our site at: and in the meantime send back the other item(s) for a refund with a written note that you are doing an exchange and that you have already reordered your replacement on-line from our website. When we received the returned item(s) we will credit back your card for the purchase price less the shipping cost.

Need help? Contact us through email: Or call 1.541.953.7799